Help and Support

Contact Support

Please explore the Help Topics for fastest information and frequently asked questions. To contact our support team, please use the information below, and we will be happy to assist you.

  • Phone

    Phone Support

  • Email

    Email Support

    Click Here

New Account Registration ^ more topics

What is is a horse-wagering service dedicated to delivering the thrill and excitement of the racetrack through the convenience of the Web. From the latest odds and payouts, to handicaps and track conditions, provides its members with all of the information they need to make a smart bet online. Members can place secure bets on a variety of tracks and see the results of the wager minutes after the race has been declared "official." No waiting, telephone calls or hassles. In addition, provides its members an easy way to check on their account and their winnings.

How much does the service cost?

We continue with our philosophy of No Fee Wagering for most services. Where there is a fee or restriction for services we attempt to offer a no-fee alternative that is easy to follow and set up. For instance:

  • There are no fees for placing a wager.
  • Free Money Transfers - We charge credit card processing fees but offer our free EZmoney service. It is free to set up and there are no fees to transfer funds in or out of your account.
  • We do not charge for live video or the video replay library. However, to give our regular customers or seasonal customers the best viewing experience we have implemented a policy that requires a nominal amount of account wagering activity.
  • Read the appropriate FAQ section or EZmoney processing FAQs for details on these free services. charges for deposits made with credit cards. The processing fee is $5.00 per transaction. There are no fees associated to the EZmoney system and it is free to set up. Cash advance services are available by calling our customer service department, but are subject to a Global Cash Access fee of 4.5%.

Are there any age restrictions on the system?

Yes. Only U.S. residents 18 years of age or older may become members.
The following states have higher age requirements.
Alabama - 19 Minimum Age
New Hampshire - 21 Minimum Age
Washington - 21 Minimum Age.

When is customer service available?

Customer service is available (866) 891-5100 seven days a week, open at 9:00 a.m. to closing, 12:00 a.m. (ET). There are shortened times on some holidays and announcements are made.

Day Open Close
All Times are Eastern Time Zone.
Sunday 9:00a.m. 12:00 a.m.
Monday 9:00a.m. 12:00 a.m.
Tuesday 9:00a.m. 12:00 a.m.
Wednesday 9:00a.m. 12:00 a.m.
Thursday 9:00a.m. 12:00 a.m.
Friday 9:00a.m. 12:00 a.m.
Saturday 9:00a.m. 12:00 a.m.

The wagering line at (800) 494-7223 will remain open until the last race goes to post.

How works?

What do I need to do to place wagers?

Members of can place wagers after opening an account and having sufficient funds in their account to cover the wager.

How do I open an account with

Complete the online application form and submit it for processing.

How long does it take to set up an account?

Once your account information is verified, your account is set up instantly. Once you make a deposit, the account is activated and ready for wagering.

Do you offer harness racing as well as thoroughbred racing?

Yes. Check our Schedule for available tracks.

Are current odds available, and how current are they?

Yes. Odds are broadcast directly from our member racetracks and updated every sixty (60) seconds.

What racing information is available?

Members can view basic track program information, weather and track conditions, late changes, real-time odds, and exotic probable payouts. has created partnerships with value-added data providers and handicapping software experts to offer a wide variety of handicapping information products.

Are past performances available online?

Yes. Past Performances may be purchased online for all available tracks for a reasonable fee.

Accounts and wagering

When do wagers need to be placed?

Wagers can be placed up to post time. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

What types of wagers are accepted?

We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks' wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super) which require an exchange ticket.

Are transactions confidential?

All wagers and transactions are completely confidential.

Does have a wager limit?

Yes, the limit is $1,000 per wager. However, you may make multiple wagers to exceed this amount. The total of multi-bets, such as boxes and wheels, may also exceed a total of $1,000. (For example if a user wagers $200 on a three-horse exacta box, then the total sum of the bet would be an allowable amount of $1,200.)

Which credit cards do you accept for deposits?

Currently, we are only able to accept MasterCard and Visa for online deposits, including those debit cards which carry one of these logos. If you wish to use a Discover Card to make a deposit, you may do so by calling our customer service department between 9:00am and 4:30pm Eastern Time at (866) 891-5100.

I know my card and credit limit are good, why am I being declined?

The most common reason for a credit card decline is that your issuing bank does not allow deposits to oneline wagering sites. Another common reason (other than over the credit limit) is address verification. On the "Add More Funds" page, the fields will be automatically filled with your account information. If the address your credit card billing statement is mailed to is different, you will need to change the information in the fields to reflect your credit card billing address. You must also provide a valid and complete ( for example) email address for online deposits. If your credit card is declined, we recommend our FREE EZ Money deposit service.

Are my credit card deposit treated as cash advances, or purchases?

Our online credit card processing company treats all deposits as purchases, not cash advances. Deposits made over the phone through Player Services are sent to a different processor, which may treat your deposit as a cash advance.

Can I access probable payouts?

You can access various probable payouts based on the track and the race.

Which pool does my money go into?

Your wager will be commingled into the appropriate pool of the host track.

How is my wagering dollar distributed?

Because all wagers are incorporated into the host track's wagering pools, the horsemen, the state and the racetracks share in the revenue.

How long after the race does it take for winnings to post to my account?

Your wager log update takes only a few minutes from the time the official race results are posted at the track.

Is there a minimum amount required to open an account?

There is no minimum deposit required to open an account. Some funding methods do have a transaction minimum. Once an initial deposit has been made, individuals may deposit any amount.


Account Information ^ more topics

When/How do I know if my wager is accepted?

An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. There is a Print button located on the confirmation screen if you wish to print the ticket for your records.

Is it possible to cancel wagers?

Yes, we do allow a limited amount of wager cancellations. If you have placed a bet in error and want to cancel your bet, click "Recall Today's Bets" and choose the wager you wish to cancel by clicking the "X" next to the available wagers.

What happens to my wager when a horse has been scratched that is part of my wager? will provide refunds or assign other horses in accordance with the member track's policies for handling scratches.

Will I be able to see my wagering record?

You will be able to see the history of the current day's wagers by selecting "Recall Today's Bets" from either the "Manage Your Account Page" or the wagering screen.

Will I be able to see my balance online?

Your account balance is available online from either the "Manage Your Account Page" or the wagering screen.

What information is recorded in the wager log?

Your "Recall Today's Bets" screen will show all of your wagers for the current day, along with ticket serial numbers, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss.

If I have a account can I still wager via telephone?

Yes, you may use the same account for both telephone and interactive wagering. To wager by telephone, call 1-800-494-RACE (7223).

How are funds withdrawn from my wagering account? will issue a check for all withdrawals, sent only to the account holder at the account address on file. You may request a check online by accessing the "Withdraw Funds" form from the "Manage Your Account" page.

Can I have my winnings transferred to my bank account?

Yes. If you have set your account up for deposits with EZmoney, you may withdraw funds from your wagering account and transfer them directly to your bank account.

How do I dispute a miscalculation?

Call the Customer Service Department at 866-891-5100 (this is a toll free call), and speak to a Customer Service Representative.

What information is required by law to give the IRS concerning account activity? is required to report to the IRS (W2-G)all wagering transactions which return a payoff in excess of 300-1. will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total of identical bets exceeds $5,000.

Will there be any documentation for online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?

Customers may download a "Detailed Account Activity" report under the Manage Your Account page for the calendar year.

What happens if I forget my PASSWORD OR PIN?

You may call a Customer Service Representative at 866-891-5100 to have your password and/or PIN reset.

How do I close my account?

If you would like to close your account, please contact a Customer Service Representative at (866) 891-5100.


Cost, Access, Security and Support

Is technical help available?

Please continue reading Frequently Asked Questions to see if your question is answered. If not, please call a Customer Service Representative at (866) 891-5100. Known compatibility issues will be discussed in this section.

Do you support dial up, cable modems and/or DSL?

Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the service.


Technical Help ^ more topics

**IMPORTANT: YOU MUST HAVE POPUP BLOCKERS DISABLED TO VIEW LIVE VIDEO. For instructions on how to disable popup blockers on your computer, please GO HERE.

Are any specific browsers or software required?

No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the website. Most currently available browsers are acceptable, including Internet Explorer, Chrome, Firefox and Safari.

I Receive An Error, "Video Access Restricted"

In order to maintain the highest video standards for active customers, minimum wagering requirements were implemented for watching live racing. The policy is also liberal enough to give new customers an opportunity to explore the system. Customers who meet minimum requirements will continue to have unrestricted access to live racing video. The minimum requirements are:

  • $50 wagered during the last 5 days of access to the video.
  • or $50 during previous 5 calendar days.
  • or $100 wagered during the previous 30 calendar days.
  • or $600 wagered during the previous 90 calendar days.
  • or $5,000 wagered during the previous 360 calendar days.

    How do I download the latest version of Windows Media Player?

    Players who meet the minimum requirements will not see any changes. For occasional visitors who do not meet the minimum requirements, a notice will appear with instructions to restore viewing privileges.

    What type of security does use?

    All data is encrypted. Connection is secure by SSL Version 3.

    Why don't I see the closed padlock in my browser indicating the site is secure?

    Encryption keys are used to secure your transactions at This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.

    Is my personal account information secure?

    All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes wagering information.

    What protection do I have from others using my account?

    Your PIN, PASSWORD and USERNAME protect your account.

    What does my PIN do?

    Your PIN is your personal security system, guarding your account information. You should be careful with it, and strictly limit access to it.

    May I access my account from someplace other than my own computer? (I.e., work.)

    Yes, you may access your account anywhere you have an Internet connection, your USERNAME and PASSWORD.

    May my friends use my account?

    Your PASSWORD and USERNAME protect your account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your PASSWORD and USERNAME. assumes all wagers made through a user's PASSWORD and USERNAME are authorized by the account holder.

    Conditional Wagering ^ more topics

    What is a "conditional wager"?

    A conditional wager allows a player to set minimum odds thresholds that must be satisfied (at a scheduled minutes-to-post timeframe) before the wager is sent to tote for processing. If the minimum odds thresholds are satisfied at the selected timeframe (relative to minutes-to-post), the bet is sent to tote for processing. Otherwise, if the minimum odds thresholds are NOT satisfied, the conditional wager 'fails' and no bet is sent to tote. Conditional wagering enhances the bettor's ability to easily place wagers that he/she feels represent good value.

    Which bet types support conditional wagering?

    Conditional wagers are currently available for Win, Daily Double, Exacta, and Quinella wagers. Conditional 'WIN' wagers are restricted to only those bets involving a single betting interest. Conditional 'DAILY DOUBLE', 'EXACTA', or 'QUINELLA' wagers are restricted to a single ('straight') combination consisting of exactly two betting interests.

    How do I place a conditional wager?

    Conditional Wagers can only be placed online at Conditional wagers can NOT be placed when using live phone operators to place your wager. When constructing a bet online at, a "Make this a conditional wager" checkbox will appear for any wager which is eligible for conditional wagering. After marking the checkbox, you will be able to: (1) Define your minimum odds threshold by entering the minimum win odds (for WIN wagers) or entering the minimum Probable Payoff (for Exacta, Daily Double, or Quinella wagers); and (2) Set the scheduled timeframe (relative to minutes-to-post) for the conditional wager to be evaluated. Then, after setting your conditional wager criteria, continue the construction of your wager as normal.

    How does conditional wagering help the bettor?

    Conditional wagering helps the player:

    • Make value oriented bets without having to constantly monitor the tote
    • Ensure fair odds when placing bets - especially when placing bets in advance
    • Avoid wagers on overbet ("underlay") horses

    Are conditional wagers "fixed odds" bets? Are the minimum payoffs guaranteed?

    No. The payoffs for conditional and non-conditional bets remain identical. Conditional wagers merely allow the player to define if/when a bet should be sent tote. Conditional wagers accepted by tote may ultimately pay less than the minimum odds/minimum probable payoff since final odds and payoff information cannot be determined until all wagers have been placed into the pari-mutuel pool. Conditional wagers do NOT guarantee a minimum odds/probable payoff on your wager.

    Will my bet be cancelled if the odds drop after the bet is sent to tote?

    No. After the bet has satisfied the minimum odds/probable payoff criteria(at the scheduled timeframe) and the bet has been accepted by tote, the bet will remain in the pari-mutuel pool - regardless of later odds changes.

    How do I know if my conditional wager was sent to tote?

    As always, today's betting activity for your wagering account can be reviewed through "Recall Today's Bets" (available in the drop down under "More Options" on the wager frame). In addition, betting and transaction activity which occurred before today can be reviewed under "Detailed Account History" (available through "Manage My Account").

    The status ("Open", "Accepted", "Completed", "Cancelled", or "Failed") of any wager can be reviewed from these screens.

    What is an "Open", "Accepted", "Completed", "Cancelled", or "Failed" conditional wager?

    The "status" of a conditional wager falls into one of the following states:

    "OPEN" wagers have been submitted by the bettor but have NOT yet been sent to tote.
    "ACCEPTED" wagers have already been sent to and accepted by tote.
    "CANCELLED" wagers have been cancelled by the bettor before being sent to tote.
    "COMPLETED" wagers have been accepted by tote and the results of the bet have also been settled by tote.
    "FAILED" wagers have failed to satisfy their minimum odds/probable payoff criteria and were NOT sent to tote -or- the bets were rejected by tote for some reason.

    Can I cancel a conditional wager?

    "Open" conditional wagers which have not yet been sent to tote can be cancelled via Recall Today's Bets (available in the drop down under "More Options" on the wager frame).

    Why isn't my account balance debited immediately after placing a conditional wager?

    Account balances are not debited until the conditional wager has been successfully accepted by tote. In the event your account balance does not have the funds needed when being processed by tote, the wager will 'fail'. Be sure to maintain a sufficient account balance to fulfill all of your "open" conditional wagers. Otherwise, your conditional wager(s) may be rejected by tote for insufficient funds.

    If your account balance does not have sufficient funds to satisfy multiple conditional wagers made on the same race with the same scheduled timeframe(relative to minutes-to-post), the wagers will be processed in the order that (i) the condition is satisfied and (ii) the wagers were created.

    Why are some Minimum Probable Payoffs based on a $1 base wager amount and others based on a $2 base wager amount?

    Unfortunately, base wager amounts vary from track to track for the reported Probable Payoffs of Exacta, Daily Double, and Quinella wagers. Some tracks use a$1 base wager amount when reporting their Probable Payoffs and other tracks use a $2 base wager amount. For this reason, it is important to pay attention to the displayed base wager amount when defining your minimum Probable Payoff.

    Why don't you offer conditional wagering for Place & Show wagers?

    The tote only provides current odds and probable payoffs for Win, Exacta, Daily Double, and Quinella wagers. For this reason, conditional wagers are restricted to only those bet types.

    Why don't you offer conditional wagering for 'Box' and 'Wheel' wagers?

    Unlike 'straight' wagers involving a single probable payoff, there are multiple probable payoffs for box and wheel wagers (one for each possible combination). What if only five of the six combinations in a 3-horse box meet your minimum probable payoff criteria? Should the conditional 3-horse box wager "fail" and no bet be sent to tote? Or, should five individual straight exactas be automatically placed (instead of the 3-horse box)? How should the late scratch of a runner be handled? As you can see, the complexity is raised considerably for box and wheel wagers. Therefore, conditional WIN wagers are currently restricted to only those bets involving a single betting interest. And, conditional EXACTA, DAILY DOUBLE, or QUINELLA wagers are restricted to a single ('straight') combination consisting of exactly two betting interests.